How Care Managers Transform Lives

When Cammie Hanratty heard about a job opening as a care manager at Bailey-Boushay House (BBH), she watched the videos on our website — and immediately started crying.

Care manager Cammie Hanratty

“I could tell it was an amazing organization, and an incredible chance to help people bounce back from what might be the lowest point in their lives,” she says.

Now Cammie is part of a team of BBH care managers who each help more than 40 clients manage medical conditions, find stable housing and stay as happy and healthy as possible.

“Our care managers are on the front lines of helping clients overcome everything from homelessness to drug addiction,” says BBH Executive Director Brian Knowles. “They're extremely successful not only because they have great skills, but because they bring intense passion and commitment to their jobs.”

One key success: helping clients with HIV keep up with their medications so they can get the virus in check; live longer, healthier lives and be less likely to transmit the virus. In fact, many BBH clients stay on medications long enough that HIV becomes undetectable in their blood.

Your donations help make this possible by providing clients with essentials, like meals that help them keep medications down. Your gifts also give care managers like Cammie the resources to build personal relationships with each client.

For example, Cammie will accompany her clients to hospital appointments, take them out for coffee and snacks, and invite them to participate in donor-supported activities — like Wii bowling and movie outings — so they can connect with other clients and help support each other.

And when Cammie reaches out to a client because, say, they've fallen behind on their medications, she lets them know it's not just because it's her job — it's because she truly cares.

“Sometimes, a client will cry when I tell them I'm checking in because I'm worried about them,” Cammie says. “Being a care manager is about more than helping clients with the nuts and bolts of their particular issues, it's about showing them that we're here when they have nowhere else to turn.”